What is business etiquette and why is it important?

Business etiquette is the unspoken code of conduct that builds trust and professionalism - essential for career advancement, client relationships, and avoiding costly faux pas in international deals.

How to introduce yourself professionally in a meeting?

Eye contact, smile, and a proper handshake while stating your full name clearly. Mirror the tone of the room - confident but never overpowering.

What is the proper handshake etiquette for professionals?

Two to three pumps, web-to-web contact, with steady eye contact. Avoid crushing grips or ‘dead fish’ hands - balance warmth and professionalism.

What is the #1 mistake professionals make in virtual meetings?

Failing to project executive presence - low-energy delivery, poor framing and visible multitasking. For instant credibility: camera at eye level, curated background, and active listening cues - treat it like an audio call.

How to dress for a hybrid work environment?

Opt for polished separates that transition seamlessly from video calls to office days - think tailored blazers, smart knits, and elevated shoes. When in doubt, dress for your most important meeting of the day.

What is the dress code for business casual?

Business casual balances professionalism and comfort. Tailored trousers or shirts, collared shirts or blouses, and closed-toe shoes.

What is the etiquette for resigning gracefully?

Submit a written resignation first to your manager, express gratitude, and offer a standard notice period.

How to interrupt politely in a business meeting?

Wait for a pause, then use bridging phrases: ‘Building on Victoria’s point…’ or ‘May I clarify X?’ Avoid raising your voice. Lean forward slightly to signal intent.

Zoom etiquette: should you always keep your camera on?

Yes. Camera off implies disengagement.

Which bread plate and glass are mine at a formal dinner?

Your glass is always to the right of your plate. Use the BMW rule: Bread (left), Meal (centre) and Water (right).

What should I do if I forget someone’s name at a networking event?

Smile and say, ‘I’m sorry - your name has slipped my mind for a moment,’ then reintroduce yourself to prompt theirs.

Is it rude to put elbows on the table?

Yes, keep elbows off during meals but rest them between courses.

How to handle a toast if you don’t drink alcohol?

Hold a glass of grape juice and participate fully. No need to explain - grace is in the gesture, not the beverage.

How to exit a boring conversation gracefully?

Smile and say, ‘I’ve monopolized you long enough - let’s catch up again soon!’ Then introduce them to someone else.

Which fork to use first?

Work from the outside in. If in doubt, watch the host - etiquette is about adaptability, not rigidity.

How to handle phones at social gatherings?

Keep it silenced and out of sight. If you must check, excuse yourself privately.

How to politely say ‘no children’ on wedding invitations?

‘Adult-only celebration’ on the details card, or list only parents’ names on envelopes. Avoid ‘no-kids’ - frame it positively.

What is the dress code for a black-tie wedding?

Gentlemen should wear tuxedos, while ladies must select floor-length gowns or exceptionally refined cocktail dresses - avoiding anything that might photograph as white.

Is it okay to wear white as a wedding guest?

Out of respect for the bride, reserve pure white and ivory for her alone; patterned or champagne - hued alternatives are acceptable when distinctly non-bridal.

Can I bring a plus-one to a wedding if not listed?

The invitation’s addressed envelope indicates precisely who is invited; should your circumstances have recently changed, a discreet inquiry to the couple is preferable to presumption.

What to do if you can’t attend a wedding last-minute?

Immediately telephone the couple with your regrets, follow with a handwritten note, and ensure your gift is sent promptly - absolute silence is the only true faux pas.

Is it rude to leave a wedding early?

Remain through the cake-cutting unless absolutely necessary, always bidding the hosts a proper farewell rather than departing inconspicuously.

Do you offer discreet etiquette training for high-profile clients?

We provide one-to-one private lessons in person or online.

Can you create a custom course for our team?

Yes, our bespoke courses adapt to your team’s specific needs, all crafted through confidential consultation.

Do you go abroad to teach?

Yes, for the bespoke courses we go to various countries and have done so in the past.